Coaching Enablement

Introducing Similar Statements--Find out if that one moment in a call is happening in other calls

We are thrilled to announce the release of similar statements--an easy way to see the frequency of call statements and find patterns in a rep’s behavior so that you can find similar coaching opportunities.

Annoncements

New! Instant Access to Each Rep’s Longest Monologues

Long monologues is one of the first of several planned innovations that will help you discover key moments in calls so that you can understand what qualitatively improves or detracts from your conversations with customers.

Behavior-based Coaching

How to Dominate the New Reality of Customer Expectations with Better Call Center Coaching

The true potential of technology for call centers lies in how it can help you realize the full potential of your team.

Meet the VoiceOps Team

About Wendy Roth, Implementation Manager

In this series of blog posts you'll get to dive deep with members of the VoiceOps team about themselves, about coaching, conversations, and working at VoiceOps. This is a great opportunity to learn more about how and why we do what we do from the people who make the magic happen every day.

Behavior-based Coaching

How Behavior-Based Coaching Improves the Coach-Rep Relationship in Call Centers

In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.

Always Be Coaching Series

How to Apply Teamwork and Taskwork to Coach Individuals Toward Better Performance - Insights from Always be Coaching Session 5

On Wednesday, September 22nd 2021, the Always Be Coaching series held a live webinar, “Teamwork and Taskwork - What’s the Difference, and Why Does It Matter for Great Coaching?”. In this fifth session of the webinar + podcast series we heard from Ethan Barhydt and Dr. Samantha Dubrow, a research

Always Be Coaching Series

Carrying the Torch - Coaching Lessons from the World of Sports: Insights from Always Be Coaching Session 4

On Thursday, August 26th 2021, the Always Be Coaching webinar and podcast series hosted the webinar, “Carrying the Torch - Coaching Lessons from the World of Sports”. In this fourth session of the webinar + podcast series we heard from Ethan Barhydt and former athlete turned business leader, Hallie Preston Greene

Behavior-based Coaching

What is Behavior-Based Coaching?

In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.

Coaching enablement is the answer for call centers.

Behavior-based Coaching

Coaching Enablement is the Answer - What is the Question for Call Centers?

We know without a shred of doubt that coaching is the single most critical success factor for today's call center teams.

Meet the VoiceOps Team

About Phillip Chaffee, Senior Software Engineer

In this series of blog posts you'll get to dive deep with members of the VoiceOps team about themselves, about coaching, conversations, and working at VoiceOps. This is a great opportunity to learn more about how and why we do what we do from the people who make the magic happen every day.

Improve call center rep performance with the Behavior Change Cycle

Behavior-based Coaching

Getting Strategic in New Ways to Improve Call Center Rep Performance

Using the Behavior Change Cycle will boost your team's adherence to key behaviors, resulting in higher conversion rates, improved efficiency, greater engagement, lower attrition, and less money left on the table.

Education Industry

Coaching Enablement: The New Strategy That Will Transform Your Admissions Team

In June 2021, VoiceOps attended the Career Education Convention hosted by CECU and CCST. During the annual event, VoiceOps CEO & Founder Ethan Barhydt was joined by VP of Admissions at Unitek Learning, Michael Collins, to speak on the important role that coaching enablement plays in education and why it

Always Be Coaching Series

What is Coaching Enablement - and Why Does Your Team Need It? Insights from Always Be Coaching Session 2

On Thursday, June 24th 2021, the Always Be Coaching webinar and podcast series hosted the webinar, “What is Coaching Enablement - and Why Does Your Team Need It?.” In this second session of the webinar + podcast series we heard from Ethan Barhydt and coaching enablement expert, Wendy Roth, as they

VoiceOps News

Our Latest Product Release Gives Call Centers a Powerful Tool to Execute and Evaluate Coaching Programs

Now, managers can better coordinate their time and attention and leaders can ensure the right coaching strategy is being implemented.

Always Be Coaching Series

Why Coaching Matters in Business: Insights from Always Be Coaching Session 1

On Thursday, May 20th 2021, the Always Be Coaching webinar and podcast series hosted the webinar, “Why Coaching Matters in Business.” This inaugural session of the groundbreaking series featured an authentic and personal conversation between VoiceOps founder & CEO, Ethan Barhydt and his own coach, John Hamm. The topics the

Meet the VoiceOps Team

About Dan Miller, Head of Customer Success

In this series of blog posts you'll get to dive deep with members of the VoiceOps team about themselves, about coaching, conversations, and working at VoiceOps. This is a great opportunity to learn more about how and why we do what we do from the people who make the magic happen every day.

The Value of Behavior-based Coaching for Auto Finance Call Center Lending Teams

Auto Finance Industry

The Value of Behavior-Based Coaching: Insights from an Auto Finance Webinar

In January 2021, VoiceOps was joined by two experts from Westlake Financial to discuss how behavior-based coaching helps agents across auto lending teams focus on what’s really important: having authentic, high quality conversations with customers to improve performance and increase revenue.

VoiceOps News

VoiceOps Launches New "Always Be Coaching" Series About Making Coaching a Superpower for Businesses

We are super excited to announce the launch of "Always Be Coaching," a first-of-its-kind webinar and podcast series focused on how coaching enablement will help companies realize unprecedented levels of success and create competitive advantage.