Shari Tishman

The true potential of technology for call centers lies in how it can help you realize the full potential of your team.

In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.

In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.

We know without a shred of doubt that coaching is the single most critical success factor for today's call center teams.

Using the Behavior Change Cycle will boost your team's adherence to key behaviors, resulting in higher conversion rates, improved efficiency, greater engagement, lower attrition, and less money left on the table.