Shari Tishman

Shari has led marketing teams in the nonprofit and tech sectors for 15 years. As Head of Marketing at VoiceOps, she's laser-focused on how technology and purpose combine to make the world better.

📍 Novato, California, United States

Meet the VoiceOps Team

About Jason Lehman, Director of Sales

In this series of blog posts you'll get to dive deep with members of the VoiceOps team about themselves, about coaching, conversations, and working at VoiceOps. This is a great opportunity to learn more about how and why we do what we do from the people who make the magic happen every day.

Behavior-based Coaching

What is Behavior-Based Coaching?

In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.

Coaching enablement is the answer for call centers.

Behavior-based Coaching

Coaching Enablement is the Answer - What is the Question for Call Centers?

We know without a shred of doubt that coaching is the single most critical success factor for today's call center teams.

Improve call center rep performance with the Behavior Change Cycle

Behavior-based Coaching

Getting Strategic in New Ways to Improve Call Center Rep Performance

Using the Behavior Change Cycle will boost your team's adherence to key behaviors, resulting in higher conversion rates, improved efficiency, greater engagement, lower attrition, and less money left on the table.

VoiceOps News

Our Latest Product Release Gives Call Centers a Powerful Tool to Execute and Evaluate Coaching Programs

Now, managers can better coordinate their time and attention and leaders can ensure the right coaching strategy is being implemented.

The Value of Behavior-based Coaching for Auto Finance Call Center Lending Teams

Auto Finance Industry

The Value of Behavior-Based Coaching: Insights from an Auto Finance Webinar

In January 2021, VoiceOps was joined by two experts from Westlake Financial to discuss how behavior-based coaching helps agents across auto lending teams focus on what’s really important: having authentic, high quality conversations with customers to improve performance and increase revenue.

VoiceOps News

VoiceOps Launches New "Always Be Coaching" Series About Making Coaching a Superpower for Businesses

We are super excited to announce the launch of "Always Be Coaching," a first-of-its-kind webinar and podcast series focused on how coaching enablement will help companies realize unprecedented levels of success and create competitive advantage.