Behavior-based Coaching How to Dominate the New Reality of Customer Expectations with Better Call Center Coaching The true potential of technology for call centers lies in how it can help you realize the full potential of your team.
Meet the VoiceOps Team About Wendy Roth, Implementation Manager In this series of blog posts you'll get to dive deep with members of the VoiceOps team about themselves, about coaching, conversations, and working at VoiceOps. This is a great opportunity to learn more about how and why we do what we do from the people who make the magic happen every day.
Behavior-based Coaching How Behavior-Based Coaching Improves the Coach-Rep Relationship in Call Centers In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.
Behavior-based Coaching What is Behavior-Based Coaching? In this blog series we explore the differences between a behavior-based coaching approach and the more common (but less effective) alternative. Learn how behavior-based coaching in call centers improves two critical relationships, how it can impact key business metrics, and how to implement it.
Behavior-based Coaching Coaching Enablement is the Answer - What is the Question for Call Centers? We know without a shred of doubt that coaching is the single most critical success factor for today's call center teams.
Behavior-based Coaching Getting Strategic in New Ways to Improve Call Center Rep Performance Using the Behavior Change Cycle will boost your team's adherence to key behaviors, resulting in higher conversion rates, improved efficiency, greater engagement, lower attrition, and less money left on the table.
VoiceOps News Our Latest Product Release Gives Call Centers a Powerful Tool to Execute and Evaluate Coaching Programs Now, managers can better coordinate their time and attention and leaders can ensure the right coaching strategy is being implemented.
Auto Finance Industry The Value of Behavior-Based Coaching: Insights from an Auto Finance Webinar In January 2021, VoiceOps was joined by two experts from Westlake Financial to discuss how behavior-based coaching helps agents across auto lending teams focus on what’s really important: having authentic, high quality conversations with customers to improve performance and increase revenue.
VoiceOps News VoiceOps Launches New "Always Be Coaching" Series About Making Coaching a Superpower for Businesses We are super excited to announce the launch of "Always Be Coaching," a first-of-its-kind webinar and podcast series focused on how coaching enablement will help companies realize unprecedented levels of success and create competitive advantage.