Hear Why Our Customers Depend On VoiceOps

Manual QA doesn’t scale. VoiceOps does the job of transcribing and analyzing your team’s conversations so you can provide the most valuable, actionable, and data-driven feedback to your entire team.

Some of our Favorite Customers

Customer Stories

Read How Customers Are Seeing Success With VoiceOps

"It changes everything.
With VoiceOps, the quantity and quality of our call data is higher, and that means more effective coaching and greater buy-in from our agents."

Alan Chambless - Weebly, VP of Customer Success

Challenges

  • Top sales performer is 6x bottom performer, with little to no insight as to why
  • 36 hours per month, per manager is spent listening to call recordings and guessing at how to suggest effective guidance
  • Quickly scaling up sales team and no way to consistently quality control new reps and help train them on best practices with timely feedback

Results

  • 85% time savings in coaching prep (36 monthly hours to under 6 hours)
  • Improved consistency in sales coaching across supervisors
  • Accurate metrics on selling techniques translated into stronger buy-in from reps, and faster improvements from new reps and low performers
  • More time spent on the floor, answering questions as an effective sales leader

"[At LiveStream] We saw a 20% increase in close attempts and a 5% improvement in overall close rates. That's very impactful across a big business."

Sam Jacobs - The Muse, Chief Revenue Officer

Challenges

  • Massive difference between top and bottom performers, complete lack of quantitative data to understand how call behavior was driving performance
  • Pushback from reps during coaching sessions based on lack of data behind feedback, e.g. “I’m already doing what you’re suggesting.”
  • Struggling to scale the most successful behavior to other members on the team
  • Strong coaching culture and recurring time weekly for coaching sessions, but ambiguity in what areas to focus feedback on and no clear playbook for coaching sessions

Results

  • Access to data showing behavioral differences based on core skills provided both managers and individual reps transparency into cause for difference in performance
  • Increased engagement from reps and recognition of areas for improvement during coaching sessions due to data-driven process vs. instinct-driven
  • Once benchmarked against a team average and top performers, clear signal into what behavior is lagging in bottom performers and how to coach to that
  • 20% increase in total close attempts, 5% increase in successful close attempts

"I would absolutely recommend VoiceOps to any sales organization - even with my small team, it does the job of 3 managers.

Now we have much more targeted coaching sessions and can look at the data at a glance, and immediately recognize if we have a deficiency in our solutions selling, or referrals.

Joe Davis - Intermedia, Sr. Account Management

Challenges

  • Significant time spent listening to call recordings by management, monitoring and searching for coaching opportunities.
  • Lack of clarity around individual rep behavior with cross-selling, referral sales, or which reps even mention referrals during calls.
  • Lack of consistency in coaching, ambiguity in where to coach to affect greatest change in close rates and new business.

Results

  • Completely removed the need to listen to calls - coaching opportunities are highlighted and differences in reps are clear within the dashboard
  • Instantly clear which reps weren't cross-selling other products or mentioning referrals, +190% increase in referral mentions
  • 32% increase in close attempts, 12% increase in successful close attempts

Scale The Most Successful Techniques To Your Entire Team

An intuitive interface that provides powerful and actionable analysis.

Integrates with the call recording and CRM tools you’re already using.