A modern platform for call coaching

Raise your team’s performance
in weeks with world-class coaching

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Know everything that happens on your calls

Whether you’re making 1,000 calls a week, or 100,000, get a full view into where reps are thriving and where they need work

custom behaviors

Measure what matters most to your business

"The platform keeps us focused on the [behaviors] we know will impact our core metrics. The increased focus on specific behaviors has allowed reps to drastically increase their quality scores, some by as much as 60+%"

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Chris Curtis

Training Supervisor @ Sunrun

accurate transcripts

Drill down to specific coaching opportunities

"The transcript quality with VoiceOps is better than any company that I've ever seen and worked with. Coming from the telco space and voice over IP, I've seen a lot of [...] companies that do transcribing for call-coaching and things like that. There's a lot of care that goes into making sure that those transcripts are right."

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James Murphy

VP Sales @ SiteLock

instant search

Search turns your calls into a giant knowledge-base

Bring all of your call coaching into one place

Whether it’s a quick note, group session, or formal 1-1,
we’ve got you covered

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track your progress
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Higher revenue and happier reps in the first 60 days

The largest online high school uses VoiceOps to help prospective students enroll into the right program

"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. "

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Greg

Manager of Employee Development @ Penn Foster

Close rates increased by 25%
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Get started with a no-risk pilot

Get a free demo and personalized consultation on how VoiceOps can help you