A modern platform for call coaching
Raise your team’s performance
in weeks with world-class coaching
Know everything that happens on your calls
Whether you’re making 1,000 calls a week, or 100,000, get a full view into where reps are thriving and where they need work
- Custom Behaviors
- Accurate Transcripts
- Instant Search
Measure what matters most to your business
In a 30-minute calibration call with VoiceOps, define the behaviors reps should do on calls
Dashboard shows how often your reps follow your sales process
Weekly trends show you see if coaching is moving the needle
"The platform keeps us focused on the [behaviors] we know will impact our core metrics. The increased focus on specific behaviors has allowed reps to drastically increase their quality scores, some by as much as 60+%"
Training Supervisor @ Sunrun
Drill down to specific coaching opportunities
Skim through a call transcript for a quick pulse on the conversation
Jump right to the coaching opportunities
Listen to key moments when you need to hear tone
"The transcript quality with VoiceOps is better than any company that I've ever seen and worked with. Coming from the telco space and voice over IP, I've seen a lot of [...] companies that do transcribing for call-coaching and things like that. There's a lot of care that goes into making sure that those transcripts are right."
VP Sales @ SiteLock
Search turns your calls into a giant knowledge-base
Explore your data by searching millions of statements at a keystroke
Find a specific phrase, like a competitor or a compliance issue
Bring all of your call coaching into one place
Whether it’s a quick note, group session, or formal 1-1,
we’ve got you covered
Leave feedback for reps directly on the transcript
Have async feedback discussions without pulling your team off the phones
Document your offline coaching sessions so that you have notes to revisit
Share with your rep in 1-click so they know what to work on
Set check-ins and we’ll take care of sending a reminder
Daily reporting to execs on the team’s progress towards coaching goals
Quarterly reviews with our in-house data science team on what’s working and what’s not
Higher revenue and happier reps in the first 60 days
The largest online high school uses VoiceOps to help prospective students enroll into the right program
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. "
Manager of Employee Development @ Penn Foster
"This is a game changer in our center! Feedback to streamline our day."
Admissions Manager @ Penn Foster
"Very easy to use coaching tool. I honestly couldn't be happier with the results I have seen so far"
Sales Manager @ Homelight
"It’s the best training tool I have ever seen."
Senior Sales & Ops @ Funding Circle
"This is an amazing coaching tool that produces results."
Senior Team Lead @ Weebly
Get started with a no-risk pilot
Get a free demo and personalized consultation on how VoiceOps can help you