Product Marketing Manager

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Location: New York, NY | Type: Full-time

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About Voiceops

We are unlocking the richest dataset in the enterprise: human conversation.

Companies interact with customers millions of times a day. This data is dense, high-fidelity, and historically unusable. Voiceops changes that. We turn massive streams of audio and text into structured, queryable data that powers decision-making across the entire business.

We serve multiple $1B+ revenue companies, including Fortune 500 leaders, who rely on us to automate QA, score leads, and feed live market data into their systems.

The momentum:

• Our software works. Our customers use Voiceops today to automate QA on 100% of their calls, populate knowledge bases with real-time data, source real-time market information, and enrich their CRM.
• We are backed by the best. We raised a $5M Seed round co-led by Bonfire Ventures and Twelve Below, with support from Village Global, Precursor, Not Boring Capital, and executives at Anthropic and Airbnb.
• We are building the future.  The shift to agentic software is a 10x larger opportunity than the SaaS era, and agents are starved for data and context. We are feeding these hungry machines with high-fidelity context (conversation data) that enables the next generation of software to operate autonomously.

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About the Role

We have been the industry's best-kept secret. It is time to tell the world.

For the last few years, we have been heads-down and hyper-focused on delivery. We prioritized product over noise. It paid off with delighted customers, deep retention, and undeniable ROI.

Now we are looking for a Product Marketer to take the amazing results we are delivering and turn them into a market-leading brand.

This role focuses on storytelling and distribution rather than just running ads. You will own the narrative. You will interview our customers to uncover their successes, write the stories that define our category, and get Voiceops in front of enterprise leaders through content, events, and creative campaigns.

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What You Will Do

• Mine the Gold: We have happy customers with incredible data. You will interview them, extract their stories, and package them into powerful case studies, video testimonials, and social proof.
• Own the Narrative: You will write the social content, blog posts, and white papers that position Voiceops as the thought leader in AI-driven operations.
• Build the Engine: You will drive organic growth through webinars, referral campaigns, and high-leverage partnerships.
• Get Us "Out There": You will manage our presence at conferences and organize intimate, high-value dinners for industry leaders.
• Sales Enablement: You will arm our founders and sales team with the decks, one-pagers, and battle cards they need to close Fortune 500 deals.
• Measure Impact: You will be creative but metrics-driven. You will track which activities are actually driving the pipeline and adjust accordingly.

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About You

We don't care about titles or credentials. We are looking for "Magical Teammates" who:

• Move Fast, Learn Fast: You measure progress in hours and days, not weeks. You prioritize speed of execution and learning over perfect information.
• Drive to "Done-Done": You ensure the whole job is complete so no one else has to think about it ever again.
• Jump All The Way In: You spot the work nobody explicitly assigned and you just do it. You consistently shoulder an amount of responsibility that wows people.
• Work Out In The Open: You hate silos. You pull people into your work, hunt for feedback, and keep the team moving forward together.

Role Requirements:

• World-Class Writer: You can distill complex technical concepts into simple, powerful stories. You hate jargon. You have distinct taste.
• Customer Obsessed: You are comfortable getting on Zoom with a VP of Sales, making them feel heard, and getting them to open up about their wins.
• AI Native: We expect you to use AI tools daily to work faster. You should be comfortable using LLMs to brainstorm campaign angles and repurpose content efficiently.
• Dogged Distributor: You are relentless about distribution. You find the channels, the communities, and the people who need to see our message.
• 3+ Years Experience: Ideally in B2B SaaS, journalism, or a high-growth startup environment.

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Why Join Voiceops?

• Marketing on "Easy Mode": The hardest part of marketing is having a product that actually works. We have that. You are telling the truth about a product that is changing businesses.
• High Expectations, High Reward: We aren't a "9-to-5, rest and vest" shop. We are a high-performance team. If you perform, we pile on responsibility and ownership (equity + responsibility) regardless of your tenure.
• Creative Destruction: We are constantly learning. We iterate, we adjust on the fly, and we aren't afraid to scrap a campaign to get to a simpler, more powerful message.
• The "White Space" Opportunity: You are building the brand voice from the ground up. You will define how the world sees Voiceops.

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Benefits

• Competitive Salary & Significant Equity
• Top-tier Medical, Dental, and Vision
• Unlimited PTO
• Office in the heart of NYC (Union Square)
• The hardware and tools you need to do your best work

Compensation

• Salary: $135,000 – $165,000 USD

Equity: Founding Marketing equity package (0.25% - 0.65%)

Full Stack Product Engineer

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Location: New York, NY | Type: Full-time

‍

About Voiceops

We are unlocking the richest dataset in the enterprise: human conversation.

Companies interact with customers millions of times a day. This data is dense, high-fidelity, and historically unusable. Voiceops changes that. We turn massive streams of audio and text into structured, queryable data that powers decision-making across the entire business.

We serve multiple $1B+ revenue companies, including Fortune 500 leaders, who rely on us to automate QA, score leads, and feed live market data into their systems.

The momentum:

• Our software works. Our customers use Voiceops today to automate QA on 100% of their calls, populate knowledge bases with real-time data, source real-time market information, and enrich their CRM.
• We are backed by the best. We raised a $5M Seed round co-led by Bonfire Ventures and Twelve Below, with support from Village Global, Precursor, Not Boring Capital, and executives at Anthropic and Airbnb.
• We are building the future.  The shift to agentic software is a 10x larger opportunity than the SaaS era, and agents are starved for data and context. We are feeding these hungry machines with high-fidelity context (conversation data) that enables the next generation of software to operate autonomously.

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About the Role

Voiceops is looking for a Full Stack Product Engineer to make conversation data programmable.

You will build the Agentic Model Builder. This is the interface where human intent meets AI scale. It's a collaborative workspace where our system scans data, drafts a model structure, and works with the user to refine it in minutes.

The work sits where AI modeling meets workflow design and real operations. You will bridge the gap between complex backend orchestration and a simple, high-speed user experience, ensuring data flows seamlessly into the CRMs, warehouses, and external agents that depend on it.

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What You Will Build

• The Model Builder UI: A React/TypeScript interface that lets users define intents, review evidence, and tune AI models without writing code.
• Data Orchestration: Services that schedule and evaluate thousands of concurrent models while balancing cost and latency.
• The "Truth" Pipeline: Clean abstractions for ingesting data from disparate sources (telephony, CRM, SMS, Slack) into a single schema.
• The Action Layer: A suite of interactive tools that let users consume the data their way, including a conversational interface ("chat with your voice data"), flexible visualizations, and event-driven triggers.
• Observability & Evals: The "debugger" for conversation data (dashboards and audit loops that allow customers to trust the AI)
• Integration Ecosystem: The pipes that send Voiceops data into Salesforce, HubSpot, Snowflake, and Segment.

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About You

We don't care about titles or credentials. We are looking for "Magical Teammates" who:

• Move Fast, Learn Fast: You measure progress in hours and days, not weeks. You prioritize speed of execution and learning over perfect information.
• Drive to "Done-Done": You ensure the whole job is complete so no one else has to think about it ever again.
• Jump All The Way In: You spot the work nobody explicitly assigned and you just do it. You consistently shoulder an amount of responsibility that wows people.
• Work Out In The Open: You hate silos. You pull people into your work, hunt for feedback, and keep the team moving forward together.

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Technical Requirements

• 3+ Years of Production Experience: You have deep experience building software across the stack with React, TypeScript. You are comfortable in the JavaScript and TypeScript ecosystem, including NodeJS and React.
• Strong Fundamentals: You have a strong grasp of both frontend and backend fundamentals, with a specific taste for simple, fast UIs and reliable services. You are familiar with mature TypeScript environments such as npm monorepos, vite, and esbuild.
• Testing: You write tests with tools like Jest and value practical, maintainable coverage.
• AWS Experience: You have hands-on experience with services like Lambda functions, SQS, and S3, along with monitoring and performance work using CloudWatch.
• Data Modeling: You are comfortable designing data models, APIs, and clean abstractions for large, messy datasets.
• Product Minded: You care about the user story, not just the code path. You want to understand why we are building a feature.
• AI Curiosity: Experience with LLMs, evals, or vector search is a plus, but not a requirement. You just need to be curious and ready to learn. 

Why Join Voiceops?

• High Expectations, High Reward: We aren't a "9-to-5, rest and vest" shop. We are a high-performance team. If you perform, we pile on responsibility and ownership regardless of your tenure.
• Creative Destruction: Our team has a decade of experience in this space, but we are constantly learning. We iterate, we adjust on the fly, and we aren't afraid to throw away code to get to a simpler, more powerful answer.
• Growth by Subtraction: We believe complexity is the enemy. We strive to strip things down to their essence. One of our favorite quotes is "The soul grows by subtraction, not addition."
• The "White Space" Opportunity: You are building foundational infrastructure for the AI economy, solving a problem every large company has but no one has solved well.

‍

Benefits

• Competitive Salary & Significant Equity
• Top-tier Medical, Dental, and Vision
• Unlimited PTO
• Office in the heart of NYC (Union Square)
• The hardware and tools you need to do your best work

Compensation

• Salary: $140,000 – $180,000 USD
• Equity: Significant early-stage equity package (0.25% - 0.75%)

AI Prompt Engineer

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Location: New York, NY | Type: Full-time

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About Voiceops

We are unlocking the richest dataset in the enterprise: human conversation.

Companies interact with customers millions of times a day. This data is dense, high-fidelity, and historically unusable. Voiceops changes that. We turn massive streams of audio and text into structured, queryable data that powers decision-making across the entire business.

We serve multiple $1B+ revenue companies, including Fortune 500 leaders, who rely on us to automate QA, score leads, and feed live market data into their systems.

The momentum:

• Our software works. Our customers use Voiceops today to automate QA on 100% of their calls, populate knowledge bases with real-time data, source real-time market information, and enrich their CRM.
• We are backed by the best. We raised a $5M Seed round co-led by Bonfire Ventures and Twelve Below, with support from Village Global, Precursor, Not Boring Capital, and executives at Anthropic and Airbnb.
• We are building the future.  The shift to agentic software is a 10x larger opportunity than the SaaS era, and agents are starved for data and context. We are feeding these hungry machines with high-fidelity context (conversation data) that enables the next generation of software to operate autonomously.

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About the Role

We are looking for an AI Prompt Engineer to shape how our artificial intelligence thinks, reasons, and understands the world.

This is not a software engineering role. You will not be writing code. Your work will happen in natural language. You will design the instructions and reasoning frameworks that allow our AI to understand messy human conversations, interpret intent, and transform ambiguity into structured meaning.

This role requires both creativity and discipline. You need the imagination to design how an AI should approach vague or contradictory information, and the rigor to test, measure, and refine that thinking at scale.

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The Challenge

We do not build one off models for each customer. We build general purpose reasoning systems. Your work will include:

Collaborating with users. When a user gives feedback such as "This model is not working," your prompts must help the AI audit the examples, identify inconsistencies, and propose a clear path forward.

Detecting patterns. You will design reasoning chains that allow the AI to scan thousands of conversations and discover call types, trends, and structures without manual labeling.

Reasoning economically. You will ensure the AI delivers high quality reasoning using fast and cost efficient models while keeping latency low.

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What You Will Do

Design meta prompts. Create natural language instructions that guide the AI in building and improving models based on user needs.

Create reasoning chains. Break down complex cognitive tasks into clear and reliable steps that the AI can follow consistently.

Infer structure from raw data. Build prompts that identify fields, categories, and relationships within unstructured conversations.

Evaluate and improve. Read model outputs to judge clarity and correctness, use evaluation sets to measure performance, analyze failures, track experiments, and refine the system through iteration.

Optimize reasoning. Design workflows that maintain high quality while keeping cost and latency low.

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About You

We do not care about your degree. We care about your ability to think clearly, write precisely, and solve unstructured problems. You may come from a liberal arts education, a research background, a customer facing role, or you may be entirely self taught. What matters is your ability to analyze ambiguity, communicate with clarity, and design well structured reasoning.

We are looking for:

Exceptional command of language. You understand nuance, tone, and ambiguity. You can write instructions so clearly that they cannot be misunderstood.

Systems thinking. You can visualize how prompts shape data, how that data becomes structured, and how that structure influences examples, evaluations, and downstream systems.

Scientific rigor. You form hypotheses, run experiments, record results, and improve through iteration.

Technical fluency. You do not need to write code, but you are comfortable with concepts such as JSON, logic flows, and data structures, and you are willing to learn the tools of the trade.

We are looking for "Magical Teammates" who:

• Move Fast, Learn Fast: You measure progress in hours and days, not weeks. You prioritize speed of execution and learning over perfect information.
• Drive to "Done-Done": You ensure the whole job is complete so no one else has to think about it ever again.
• Jump All The Way In: You spot the work nobody explicitly assigned and you just do it. You consistently shoulder an amount of responsibility that wows people.
• Work Out In The Open: You hate silos. You pull people into your work, hunt for feedback, and keep the team moving forward together.

‍

Why Join Voiceops?

• High Expectations, High Reward: We aren't a "9-to-5, rest and vest" shop. We are a high-performance team. If you perform, we pile on responsibility and ownership (equity + responsibility) regardless of your tenure.
• Creative Destruction: Our team has a decade of experience in this space, but we are constantly learning. We iterate, we adjust on the fly, and we aren't afraid to throw away logic to get to a simpler, more powerful answer.
• Growth by Subtraction: We believe complexity is the enemy. We strive to strip things down to their essence.
• Define a New Discipline: "Prompt Engineering" is still being defined. You will be at the forefront, establishing the best practices for how humans direct AI attention.

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Benefits

• Competitive Salary & Significant Equity
• Top-tier Medical, Dental, and Vision
• Unlimited PTO
• Office in the heart of NYC (Union Square)
• The hardware and tools you need to do your best work

Compensation

• Salary: $90,000 – $115,000 USD
• Equity: Significant early-stage equity package (0.1% - 0.25%)

Backend Product Engineer

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Location: New York, NY | Type: Full-time

‍

About Voiceops

We are unlocking the richest dataset in the enterprise: human conversation.

Companies interact with customers millions of times a day. This data is dense, high-fidelity, and historically unusable. Voiceops changes that. We turn massive streams of audio and text into structured, queryable data that powers decision-making across the entire business.

We serve multiple $1B+ revenue companies, including Fortune 500 leaders, who rely on us to automate QA, score leads, and feed live market data into their systems.

The momentum:

• Our software works. Our customers use Voiceops today to automate QA on 100% of their calls, populate knowledge bases with real-time data, source real-time market information, and enrich their CRM.
• We are backed by the best. We raised a $5M Seed round co-led by Bonfire Ventures and Twelve Below, with support from Village Global, Precursor, Not Boring Capital, and executives at Anthropic and Airbnb.
• We are building the future.  The shift to agentic software is a 10x larger opportunity than the SaaS era, and agents are starved for data and context. We are feeding these hungry machines with high-fidelity context (conversation data) that enables the next generation of software to operate autonomously.

‍

About the Role

Voiceops is looking for a Backend Product Engineer to build the core infrastructure that powers our AI reasoning systems. Your work will operate behind the scenes, enabling models to run, evaluate, self-correct, and integrate with the rest of the enterprise data ecosystem.

You will design and evolve the backend systems that power our model orchestration, data flows, evaluation pipelines, and the services that transform raw conversation data into structured intelligence. Your work will directly determine our speed, reliability, and ability to support larger and more complex customers as we grow.

This role is deeply technical. You will own major pieces of the backend stack, building the services that power both our user-facing product and the AI systems behind it.

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What You Will Build

Model Orchestration Platform. The services that schedule, run, and evaluate models in parallel while balancing cost, speed, and reliability.

Inference and Evaluation Pipelines. Systems that ingest data, run models at scale, and score outputs with accuracy, consistency, and auditability.

Data Infrastructure. Clean, resilient abstractions for processing conversation data from telephony, CRM, SMS, Slack, and other sources into a unified schema that downstream systems can trust.

Integration and Delivery Systems. Services that push structured data into CRM systems, warehouses, customer tools, and external agents that depend on Voiceops as their source of truth.

Internal Platform Tooling. APIs, ingestion layers, and developer tools that make it simple for internal teams and customers to interact with our AI systems.

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About You

We don't care about titles or credentials. We are looking for "Magical Teammates" who:

• Move Fast, Learn Fast: You measure progress in hours and days, not weeks. You prioritize speed of execution and learning over perfect information.
• Drive to "Done-Done": You ensure the whole job is complete so no one else has to think about it ever again.
• Jump All The Way In: You spot the work nobody explicitly assigned and you just do it. You consistently shoulder an amount of responsibility that wows people.
• Work Out In The Open: You hate silos. You pull people into your work, hunt for feedback, and keep the team moving forward together.

‍

Technical Requirements

Real Backend Experience.
You have 3+ years building production backend systems in NodeJS and TypeScript. You know how to design reliable services and ship code that runs in production on day one.

AWS Serverless Expertise.
You have hands-on experience with Lambda, Step Functions, SQS, SNS, SES, Aurora RDS, and S3. You are comfortable with CloudWatch and X-Ray for performance and reliability work. You understand AWS security fundamentals.

Data and Storage.
You know how to design relational schemas, optimize queries, tune performance, and build systems that stay fast under load.

Containerization and Deployment.
You are fluent with Docker. Experience with Terraform is helpful but not required.

Strong Fundamentals.
You understand distributed systems basics, event driven architectures, and how to build robust APIs and services.

Testing and Reliability.
You value practical testing. Experience with Jest or Selenium is a plus but not required.

Product Mindset.
You care about solving the right problem, not just completing a ticket. You think about the user, the system, and the long-term impact of your decisions.

AI Curiosity.
Experience with LLMs or evaluation pipelines is a plus, not a requirement. Curiosity and a desire to learn matter more.

‍

Why Join Voiceops?

• High Expectations, High Reward: We aren't a "9-to-5, rest and vest" shop. We are a high-performance team. If you perform, we pile on responsibility and ownership (equity + responsibility) regardless of your tenure.
• Creative Destruction: We have a decade of experience in this space, but we are constantly learning. We iterate, we adjust on the fly, and we aren't afraid to throw away code to get to a simpler, more powerful answer.
• Growth by Subtraction: We believe complexity is the enemy. We strive to strip things down to their essence. One of our favorite quotes is "The soul grows by subtraction, not addition."
• The "White Space" Opportunity: You are building foundational infrastructure for the AI economy, solving a problem every large company has but no one has solved well.

‍

Benefits

• Competitive Salary & Significant Equity
• Top-tier Medical, Dental, and Vision
• Unlimited PTO
• Office in the heart of NYC (Union Square)
• The hardware and tools you need to do your best work

Compensation

• Salary: $150,000 – $190,000 USD
• Equity: Significant early-stage equity package (0.25% - 0.75%)

Account Executive (Mid-Market and Enterprise)

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Location: New York, NY | Type: Full-time

‍

About Voiceops

We are unlocking the richest dataset in the enterprise: human conversation.

Companies interact with customers millions of times a day. This data is dense, high-fidelity, and historically unusable. Voiceops changes that. We turn massive streams of audio and text into structured, queryable data that powers decision-making across the entire business.

We serve multiple $1B+ revenue companies, including Fortune 500 leaders, who rely on us to automate QA, score leads, and feed live market data into their systems.

The momentum:

• Our software works. Our customers use Voiceops today to automate QA on 100% of their calls, populate knowledge bases with real-time data, source real-time market information, and enrich their CRM.
• We are backed by the best. We raised a $5M Seed round co-led by Bonfire Ventures and Twelve Below, with support from Village Global, Precursor, Not Boring Capital, and executives at Anthropic and Airbnb.
• We are building the future.  The shift to agentic software is a 10x larger opportunity than the SaaS era, and agents are starved for data and context. We are feeding these hungry machines with high-fidelity context (conversation data) that enables the next generation of software to operate autonomously.

‍

About the Role

We are looking for a Mid-Market Account Executive who approaches sales with an engineering mindset.

We have proven that our outbound motion works. We are closing six-figure deals with cold outreach. Now we need a builder who can take this signal, amplify it, and scale it.

This is a full-cycle role. You will generate your own leads, run the demos, fly out to meet the prospect, and close the deal. Because our product is usage-based and increasingly self-serve, you have a unique advantage. You can land customers with lower friction and expand them to $150k+ contracts as they consume more data.

You will thrive here if you view a sales process as a machine that requires constant debugging, tuning, and optimization.

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What You Will Do

• Hunt and Close: You will own the full lifecycle. You will prospect relentlessly, qualify early-adopter opportunities, and close deals averaging $150k.
• Engineer the Process: You will build the playbook from scratch. You must treat the sales funnel like code by constantly testing subject lines, demo flows, and closing techniques to increase conversion rates.
• Sell in Person: We believe trust is built faster face-to-face. You will travel to visit prospects and close deals over dinner and handshakes.
• Land and Expand: You will leverage our usage-based pricing to get customers in the door, ensure they see value, and drive massive expansion revenue over time.
• Feedback Loop: You will serve as the bridge between the market and product engineering. You will translate customer objections into product insights that help us build a better tool.

‍

About You

We don't care about titles or credentials. We are looking for "Magical Teammates" who:

• Move Fast, Learn Fast: You measure progress in hours and days, not weeks. You prioritize speed of execution and learning over perfect information.
• Drive to "Done-Done": You ensure the whole job is complete so no one else has to think about it ever again.
• Jump All The Way In: You spot the work nobody explicitly assigned and you just do it. You consistently shoulder an amount of responsibility that wows people.
• Work Out In The Open: You hate silos. You pull people into your work, hunt for feedback, and keep the team moving forward together.

Role Requirements:

• Early Stage DNA: You have sold for a seed or Series A startup before. If your experience is primarily managing inbound leads for a company with massive brand recognition, this role is not a fit.
• Hunter Mentality: You know how to generate your own pipeline. You are comfortable with cold outreach and creative prospecting.
• Systematic Thinker: You are organized and analytical. You track your metrics, analyze where deals stall, and fix the process.
• Mid-Market Experience: You have a track record of closing deals in the $50k–$200k range.
• Willingness to Travel: You are ready to get on a plane when a deal needs a human touch.

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Why Join Voiceops?

• The "Hard Part" is Solved: Most startups struggle to prove their outbound motion works. We have already proven it. You are pouring gas on a fire that is already lit.
• Uncapped Potential: Our usage-based model means deal sizes can grow indefinitely. Your upside is directly tied to the value the customer receives.
• High Expectations, High Reward: We are a high-performance team. If you perform, we pile on responsibility and ownership (equity + responsibility) regardless of your tenure.
• Creative Destruction: We are constantly learning. We iterate, we adjust on the fly, and we aren't afraid to change our sales process overnight if we find a better way.

‍

Benefits

• Competitive Salary & Uncapped Commission
• Significant Equity
• Top-tier Medical, Dental, and Vision
• Unlimited PTO
• Office in the heart of NYC (Union Square)
• The hardware and tools you need to do your best work

Compensation

• Target Earnings (OTE): $200,000 – $240,000 (50/50 Split)
• Equity: Founding Sales equity package (0.20% - 0.50%)
• Commission Structure: Uncapped.