Who We Are
VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective.
About Us
The VoiceOps Coaching Enablement Platform drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers.
Founded in 2016, VoiceOps now works with some of the leading companies in industries including financial services, consumer lending, insurance, education, travel, and hospitality.
Our Team
Ethan Barhydt
CEO & Founder
VoiceOps enthusiast
Tom Muise
COO
Bass guitar enthusiast
Erika Jesse
People Operations Manager
Outdoor enthusiast
Shari Tishman
Head of Marketing
Belly laugh enthusiast
Dan Miller
Head of Client Success
Percussion enthusiast
Viji Vennelakanti
Director of Product
Podcasts, books, & healthy living enthusiast
Phillip Chaffee
Senior Software Engineer
Kombucha enthusiast
Sam Brownlow
Senior Software Engineer
Documentary enthusiast
Todd Tarsi
Front End Engineer
Cooking, math, 3-d art, & cat enthusiast
Michael Aldridge
Staff Site Reliability Engineer
Uptime enthusiast
Nic Boutte
Support Manager
Thai tea enthusiast
Wendy Roth
Implementation Manager
Sea otter enthusiast
Nora Moravec-Gallagher
Director of Client Success
Chocolate cake enthusiast
Shay Etches
Strategic Marketing Manager
Fitness enthusiast
Justin Williams
Strategic Account Executive
Outdoor adventure enthusiast
Edward Hood
Senior Sales Development Representative
Fishing enthusiast
Gregg Thompson
Senior Sales Development Representative
Street motorcycle enthusiast
Aaron Phillips
Senior Sales Development Representative
Beach volleyball enthusiast
Jared Lee
Senior Sales Development Representative
Helping veterans enthusiast
Arlen Exconde
Operations Lead, Transcription
Karaoke & purple enthusiast
Mitch Alonzo
Operations Lead, Data Labeling
Coffee, pastries, & music enthusiast
The New World of Call Center Coaching
The new reality of customer expectations demands a new way of coaching call center teams. This eBook provides concrete steps to use a strategic and modern approach to coaching that will turn your call center into a force for growth.
Join the VoiceOps Team
We're smart, we're fun, and we're working hard together to build something special. Check out our open opportunities and join the company that's making coaching a superpower for teams all over the world.
