Find Hidden Revenue by Mapping Call Flows to the Right Behaviors
Watch this session about mapping your call flows to the right behaviors to increase behavior adherence and decrease performance gaps.
As a result of increasing consumer expectations, many auto finance lenders are focused on driving more consultative conversations between agents and customers, which should drive more revenue. Unfortunately, this strategy falls short of its potential because agents fail to adhere to key consultative behaviors in the call flow. This lack of behavior adherence manifests in performance gaps across your call center teams.
What if you could increase average behavior adherence among your agents by double-digit percentages and close those performance gaps—how many millions of dollars in found revenue would that represent?
Access this on-demand webinar hosted by VoiceOps and Auto Finance News to learn why mapping your call flows to behaviors is an important step in increasing behavior adherence and decreasing team performance gaps.
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